The website www.lmn-design.ro is subject to certain legal terms and conditions regarding the delivery policy.
The site www.lmn-design.ro (hereinafter referred to as “the Site”) is managed by SC LMND WOOD ART S.R.L., hereinafter referred to as “Company”. The company has its registered office in Str. Sibiului, F.N., loc. Cișnădie, jud. Sibiu, CUI: 44522642 and Nr. Ord. Reg. Trade: J32 / 1288/2021.
The natural or legal person who orders and purchases products through the site is called “Customer”.
The order form / electronic document that intervenes as a form of communication between the Company and the Customer and through which the Customer expresses his intention to purchase certain Products will be hereinafter referred to as “Order”.
The order confirmed by the Company, by which the Company agrees to sell and deliver the Products and Services, and the Customer agrees to purchase, receive and pay for these Products and Services is hereinafter referred to as “Contract”.
Persons of public or private law who provide express courier services will hereinafter be referred to as “Courier”.
The customer has the right to withdraw from the Contract, respectively to return a good within 14 calendar days, without invoking any reason and without incurring costs other than delivery. Thus, according to GEO no. 34/2014, the return period of a Good expires within 14 days from the day when the Client enters into physical possession of the good. Before the expiration of the 14-day period, the Customer has the obligation to inform the Company about the decision to return the products. the information will be made by e-mail, at the address: lmn-design@gmail.com or by phone, at the telephone number: 0730 083 052. The return of the products will be made at the address: Str. Sibiului, F.N., loc. Cisnadie, Sibiu County.
Shipping fees for parcel retransmission are paid by the customer. The value of the order will be returned within 14 calendar days from the date of return, by bank transfer. The Company will be able to defer the refund until receipt of the Goods sold or until receipt of proof that they have been shipped.
Exceptions to the return are custom-made furniture items, customized to the customer’s requirements. Thus, according to GEO 34/2014, art. 16, on consumer rights in contracts concluded with professionals, are exempt from return products made according to the specifications presented by the consumer or clearly customized.
The customer undertakes to return the products to Lmn Design in a perfect and impeccable condition, unused / untested, with the original seal and packaging, respectively in a condition in which the products can be marketed again.
General conditions for the return of products sold and shipped by www.lmn-design.ro and which can be returned:
The products to be returned must be in the same condition in which they were received.
The product must be returned using the same shipping service as the shipment.
The return is made with the initial labels intact and all the documents with which the product was delivered.
The product must be in the same condition in which it was delivered and accompanied by the accessories / gifts with which it was delivered.
If the Customer has purchased several products of the same kind and wants to return them all, he must ensure that only one has been unsealed. Returns of other products are only accepted if they are sealed.
Products that have undergone unauthorized intervention, those that show signs of wear or excessive wear, scratches, or products that do not have accessories are not accepted.
REQUEST FOR RETURN CANCELED
If the return request was canceled, then one of the following situations may have occurred:
The client changed his mind and you never handed over the package to the courier.
The courier called twice, but failed to find the customer.
The product falls under the scope of GEO 34/2014, art. 16, lit. c): “products made to the specifications of the consumer or clearly customized.”
If you know this did not happen, please send us a message at lmn-design@gmail.com or call us at 0730 083 052.